Return & Refund Policy

Last updated: 1 August 2026

We want you to love what you ordered. If something isn't right, you can return most items within 30 days of delivery for a refund or exchange, under the conditions below.

1. Return window

You have 30 calendar days from the date you receive your order to request a return.

2. Conditions for return

• Items must be unworn, unwashed and undamaged, in their original condition.
• All tags and labels must still be attached.
• Items must be returned in their original packaging where possible.
• For hygiene reasons, we cannot accept returns of face coverings or underwear unless faulty.

3. How to start a return

1. Email contact@blackhaze.store with your order number and the item(s) you'd like to return.
2. We'll reply within one business day with return instructions and the return address.
3. Pack the item securely and ship it back using a tracked service.

4. Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method via Stripe within 5–10 business days. The time it takes to appear on your statement depends on your bank or card issuer.

5. Exchanges

Need a different size or colour? The fastest way is to return your item for a refund and place a new order. If you'd prefer a direct exchange, contact us and we'll do our best to arrange it, subject to stock.

6. Return shipping costs

Reason for return	Who pays return shipping
Faulty, damaged or wrong item sent	BLACK HAZE (free)
Change of mind / wrong size ordered	Customer

Original shipping charges are non-refundable except where the item was faulty or incorrect.

7. Faulty or incorrect items

If you received a faulty, damaged or incorrect item, contact us within 14 days of delivery with a photo. We'll arrange a free replacement or a full refund, including any return shipping costs.

8. Late or missing refunds

If you haven't received a refund after 10 business days from our confirmation email, first check with your bank or card provider, then contact us at contact@blackhaze.store and we'll chase it up.

9. Order cancellations

You can cancel an order for a full refund as long as it hasn't yet been dispatched. Email us as soon as possible with your order number.

10. Contact

Questions about a return? Email contact@blackhaze.store — we're happy to help.