Privacy Policy

Last updated: 1 August 2026

This Privacy Policy explains how BLACK HAZE ("we", "us", "our") collects, uses, shares and protects your personal data when you visit blackhaze.store or place an order. We are the data controller responsible for your personal data.

1. Data we collect

• Order & contact data: name, email address, shipping and billing address, phone number.
• Payment data: processed directly by Stripe. We receive confirmation of payment and a limited token, but never your full card number.
• Order history: the products you buy and related transaction details.
• Technical data: IP address, browser type, device information and pages visited, collected via cookies and similar technologies (see our Cookie Policy).
• Communications: messages you send us via the contact form, email or social media.

2. How we use your data

• To process and deliver your orders and manage returns and refunds.
• To provide customer support and respond to your enquiries.
• To prevent fraud and secure our Site.
• To send you marketing communications where you have consented (you can unsubscribe at any time).
• To comply with our legal and accounting obligations.
• To improve our products, Site and services.

3. Legal bases

We process your data on the following bases: performance of a contract (to fulfil your order), your consent (for marketing and non-essential cookies), our legitimate interests (to secure and improve our Site), and compliance with legal obligations.

4. Sharing your data

We share personal data only with trusted service providers who help us operate, including:

• Stripe — payment processing.
• Shipping carriers — to deliver your order.
• Hosting & analytics providers — to run and improve the Site.

We never sell your personal data. Providers may process data outside your country; where they do, appropriate safeguards are applied.

5. Data retention

We keep order and transaction data for as long as necessary to fulfil the purposes above and to meet legal, tax and accounting requirements. Marketing data is kept until you withdraw consent.

6. Your rights

Depending on your location, you may have the right to access, correct, delete or port your data, to object to or restrict processing, and to withdraw consent at any time. To exercise any of these rights, email contact@blackhaze.store. You also have the right to lodge a complaint with your local data-protection authority.

7. Cookies

We use cookies and similar technologies as described in our Cookie Policy. You can manage cookies through your browser settings.

8. Security

We use appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS) and PCI-compliant payment processing via Stripe. No method of transmission is 100% secure, but we work to protect your information at all times.

9. Children

Our Site is not directed at children under 16, and we do not knowingly collect their data.

10. Changes

We may update this Policy from time to time. The current version is always available on this page, with the "Last updated" date shown above.

11. Contact

Questions about your privacy? Email contact@blackhaze.store or write to BLACK HAZE, 1207 Delaware Ave, #154, Wilmington, DE 19806, USA.